Tern Place

• Standard bedroom setup: two super kings, two twin bedded rooms
• Hypnos beds, (three of which can be twinned upon request)
• All bedding and towels
• Complimentary welcome pack
• Nespresso Vertuo coffee machine
• Nutribullet blender
• Bose Soundlink Speaker
• LG Smart TV’s in all bedrooms
• USB charging points
• 2 Dyson hairdryers
• Norfolk Natural Living handwash and hand cream
• LG Smart TV’s in all bedrooms
• Charcoal barbecue
• Outdoor furniture
• Free Wifi
• Fully equipped kitchen, to include glassware and crockery
• Highchairs, cots and a put up bed available upon request
• Dog bowls are provided and dog towels are available upon request
• Access to the Lowes tennis & Pickleball courts
• Tennis rackets and Pickleball bats and balls
• Access to the children's play area at the Lowes
• 4 car parking spaces

Eating in with Ease

When staying in one of our holiday cottages you have the option to order dinner for your arrival, so you do not have to worry about cooking on the first evening, or in fact any evening, of your stay.

All meals are freshly prepared by our Estate Chef.

The menu options are:

• Homemade Shepherd’s Pie served with Seasonal Vegetables
• Homemade Lasagne or Vegetarian Lasagne served with Salad and Garlic Bread
• Thai Green Chicken Curry served with Rice and Naan Bread
• Thai Green Vegetable Curry served with Rice and Naan Bread
• Chicken Curry served with Rice and Naan Bread
• Vegetable Curry served with Rice and Naan Bread

We will deliver all meals to your holiday cottage, so all you have to do is reheat them in the oven. We will leave instructions with each meal.

A meal serving 2 costs £40

A meal serving 4 costs £60

Please note we require a minimum of 2 days’ notice please

Celebration Cakes

For that special occasion why not order a cake from our very own Holt Garden Centre bakery team.

You can choose from Chocolate, Apple and Cinnamon, Coffee and Walnut Sponge, Chocolate Fudge Cake (vegan option), Victoria Sponge or Coconut and Mango Sponge.

The cakes are £50 for a 9 inch cake.  Please order by email stay@kelling-estate.co.uk and we can have these ready in the house for your arrival.

The Hampstead Kitchen – Curated Dining Experiences

Elevate your cottage stay with bespoke dining experiences that combine exceptional cuisine with meaningful connections around the table.

Your Bespoke Dining Experience : Every dining experience is uniquely tailored to your preferences:

• Personalised menus inspired by global cuisines including Mediterranean, Middle Eastern, Persian, Scandinavian, and Nordic flavors
• Emphasis on locally-sourced Norfolk ingredients and seasonal inspiration
• Beautiful presentation using The Hampstead Kitchen's signature ceramics
• Complete service from arrival to departure, allowing you to simply enjoy

Please contact Saima Khan, the founder of The Hampstead Kitchen, to discuss your vision, dietary requirements and preferences.

The Hampstead Kitchen - Private Chef & Caterer in London

MAYU Retreats, Nutrition & Catering.

We highly recommend MAYU, offering many fresh, seasonal, and creative options for you when you are staying with us on the Estate.

This wonderful team: a Registered Nutritionist & Private Chef, love to create beautiful dishes utilising lots of local ingredients from some of Norfolk’s finest suppliers. Whether you would like help with a garden party, a relaxed Norfolk supper, BBQ or even a Sunday Roast they are here to help.

Something we believe is a very different and beautiful addition to their offering is their expertise in vegetarian and plant based nutritional catering. In addition to dinner parties and events, they offer a delivery menu which can be a prepared meal (starters, mains, sides and desserts) for 6/12/18 people, or a ‘Nutritional Menu’, which changes weekly but always includes a range of cold pressed juices, shots, protein shakes, soups, muffins, salads, main courses, kimchi puree, healthy desserts and even organic teas.

What a fabulous addition to any holiday in North Norfolk, and a lovely way to make your self-catering holiday even more relaxing.

For more details see their website details below or call Kieron and Pamela on 07929 061 351 or email pamela@mayuretreats.co.uk

www.mayuretreats.co.uk

We love to find interesting things locally to recommend to our guests whilst staying with us, just to add that little bit extra to your stay. Please see below a few of our favourites.

Ebike Hire - YoloBikes : E-Bike rental – Choose YoloBikes for a fun, affordable, and eco-friendly way to explore.

Why not have an ebike delivered to your door to make exploring the area even more fun.

Yoga - WELLBEING BY THE SEA -align and flow

A yoga & meditation collective that is passionate about helping you feel your best self and stay grounded on the go.

Sailing Trips – Sail North Norfolk

Sail North Norfolk on board “Selkie”, a Stiffkey Cockle.

Pamper yourself - The Norfolk Pamper Company | Luxury Spa, Massage & Skin Treatments, Pamper Parties & Wellness Events in Norwich & Norfolk.

Visited by the wellness experts in the comfort of your holiday home for a rejuvenating addition to your break.

Beach Hut 82

Only half an hour from The Kelling Estate lies the award-winning beach at Wells-next-the-Sea. Miles of golden sand fringed by colourful beach huts, and you can make number 82 your own for the day.

Zoe and her family have had magical times at their beach hut and love helping you to as well. They provide deck chairs, wind breaks, tea, coffee, hot chocolate and sugar. They share with guest’s toys and games, including buckets & spades, cricket, rounders, boules and more. Zoe’s favourite time is as the beach empties and the sun sets on another perfect day.

No overnight stays.

Dog friendly.

Please leave the hut clean and tidy for the next guests.

Contact: staynextthesea@gmail.com

Beach Hut 82

Country House Flowers, Holt

Our guests often ask us if we recommend any local florists so that they can arrange flowers for their holiday or for a surprise for one of their guests.

Country House Flowers is a beautiful floral studio in Holt and is owned by the lovely Fen. Country House Flowers is a celebration of beautiful flowers and Fen works with locally grown flowers from a network of wonderful flower farmers. Fen and her team provide seasonal gift bouquets and arrangements for all occasions, with delivery across the local area.

Fen’s floral studio is definitely worth a visit when you are in Holt.  Alternatively do give Fen a call on 07435193953 to ask her advice and place an order, order online https://countryhouseflowers.com/ or by email fen@countryhouseflowers.com

We have a universal EV charger located to the left of the Tern Place entrance.

The charge is £25, which is a set amount for use of the EV Charger.

Please email stay@kelling-estate.co.uk to advise us that you wish to use the charger and we will then apply the charge to your account and will send you a payment link.

If booking online, there is an option to add the EV Charger use to your booking.

You do not need to download an app.

Please bring your charging lead with you and plug in.

Introduction

• Tern Place is set within a complex of 11 converted, old farm buildings which were completely renovated and finished in 2005. It has its own parking area for 4 cars. The property is situated on one level making it very user friendly to both young and elderly clients and also those with mobility limitations.

Parking & Entrance to property

• At the front of the property parking is on loose gravel with paving leading to the front door. There is a step at the front door leading into the house with a height of 14cm, with no drop the other side. The front door is 84cm wide .

Ground Floor

• The entire living area (kitchen/dining/living area) is tiled with no steps and large amounts of unencumbered space to move around in.
• The cloakroom door is 82cm wide and the sink is on your right hand side upon entry. The door opens inwards.
• In the kitchen, the oven is built in, and the top of it is at 120cm, the microwave above is 167cm at the top and all kitchen work surfaces are 92cm in height.
• The dining table seats 12 easily and has dining chairs, not benches so easy to sit a wheel chair or high chair at the table.
• The first sitting area has 2 x 3 seat sofas and the other sitting room has 2 x 3 seat sofas and 2 armchairs, all with plenty of space for wheelchairs or walking aids.
• The floor is tiled throughout, with underfloor heating and both the sitting areas have large rugs that goes under the sofas and the chairs and have a non slip backing.
• The TV has remote controls as does the DVD player, Sky Freeview box and the stereo.
• The property has a telephone provided (honesty system operated and telephone envelope left for tenant to put their money in) and is also wireless Internet ready. A list of emergency numbers is provided.
• In the kitchen there is a dishwasher, microwave, cooker, fridge freezer and hob.
• There is a separate small utility room with a washing machine, dryer and a sink.

Bedrooms

• All 4 bedroom doors and the doors to the bath/shower rooms are 82cm wide.
• The bedroom wing is fully carpeted except for the wet rooms and bathrooms which are tiled with non slip tiles.
• In both wet rooms there are no steps, so very easy access. They have static glass panels, no curtains.
• The room configurations are: 2 x super king, one with en-suite wet room, and one with en-suite bathroom with shower over, and 2 x twins which share the separate wet room All beds are 55cm high.
• All of the rooms would be suitable for people needing to use mobility aids.

General Communal Areas

• The main area at The Lowes is either mown grass or tar and pea shingle and easy to get around by young children and people with mobility aids.
• The driveway to the tennis courts and children's play area is reached by a short stretch of gravel which is loose, so not so easy for wheelchair users (ok if aided by someone) and slightly harder work for those with walking aids.

The Tennis Courts

• There are 2 all weather tennis courts
• The entrance gate to them is 1m wide.

The Children's Play Area

• This is situated just past the tennis courts and is surrounded by a grass bank of approximately 2 - 3 feet in height.
• To reach this area from the tennis courts is either by the gravel drive or the mown grass area which has a slight uphill slope.
• The surface of the play area is wood bark, with sand underneath.
• There is a sand pit, trampoline (with safety netting surround) and a climbing frame with slide.
• There is also a mown area for ball games.

Other Useful Information

• Mobile phone signal in the property is poor, but a landline is provided, and the properties have wireless internet.
• All bedrooms are located off a single-direction corridor approximately 12 metres long, resulting in an extended escape distance through the open-plan living and kitchen areas to the front door. Bedroom windows provide the alternative escape route. Guests with reduced mobility or who may need assistance to evacuate should confirm suitability before booking.

Guest Information

1. Arrival and departure: Arrival time is from 4pm and we request that you vacate the property by 10 am on departure day. This allows time to clean the property and arrange laundry for incoming guests. Key arrangements and directions will be emailed to you seven days prior to your arrival date.
2. All utility services are included in the cost of your holiday.
3. Our properties are suitable for well behaved dogs. An extra charge of £30 per dog per stay will be made. Please make sure all evidence of your dog is removed and disposed of into a bin and not into the flower beds. At no time must a dog be left alone inside the property for more than a short time. No animals are to go upstairs or on the beds, in carpeted areas or on furniture. The Kelling Estate reserves the right to make an extra cleaning charge if necessary as a result of accommodating a pet.
4. We take pride in the presentation and cleanliness of all our properties. Your cottage will be thoroughly cleaned between lets and, if you are staying for two weeks linen and towels will be changed halfway through your stay.
5. Short breaks are available at all of our properties. The minimum length of stay is two nights.
6. Should any problems arise during your stay please contact the Kelling Estate office and we will endeavour to assist you. The booking contract is between you and the Kelling Estate. The Kelling Estate liability is limited to the cost of your holiday, except in the case of liability for personal damage or injury, for which purpose we carry Public Liability Insurance.
7. All equipment, appliances and contents must be left clean and tidy on departure, with the exception of linen to be laundered. The Kelling Estate reserve the right to enter the property at any reasonable time with or without any maintenance staff for the purpose of any repairs in the event that they may become necessary, although we will obviously respect your right to privacy and will always try not to disturb your holiday.
8. The Kelling Estate and its staff are here to make your stay relaxing and enjoyable. We value your custom and hope you will return in the future.

Booking Conditions

1. Contract of hire is between The Hirer and The Kelling Estate. The booking is not effective until the Kelling Estate provide written conformation of the booking.
2. A deposit of 30% of the cost of the holiday, which is non refundable, should accompany the booking confirmation. The balance is due eight weeks before the start of your holiday. If the booking is made within eight weeks of the holiday commencement date, the full accommodation rental will be required. The Kelling Estate reserves the right to cancel a holiday where full payment has not been received less than 21 days before the holiday commencement date.
3. If you are forced to cancel your holiday due to unforeseen circumstances, you must inform the Kelling Estate in writing immediately. In all cancellation situations the deposit is forfeited. We will make every endeavour to re-let the property, but you will remain liable for full/part payment if we are only able to re-let part of the agreed period. We strongly advise you take out cancellation and travel insurance for your holiday with us.

Cancellation Conditions

If you have cause to cancel, change the dates or cut short your holiday please notify our office immediately by telephone on 01263 712201 and then in writing.

All reservation deposits paid to The Kelling Estate are non-returnable and The Hirer will be liable for the full cost of the holiday if a cancellation or alteration occurs UNLESS the booking office is notified as follows:

1. Up to 8 weeks before the start of the holiday. In which case the hirer will forfeit the deposit only.
2. Less than 8 weeks before the start of the holiday and it is possible for The Kelling Estate to re-let the property. In which case the deposit will be forfeited plus an administration charge of £25 plus VAT. The balance will be returned to The Hirer. If the property is not re-let The Hirer will forfeit the full cost of the holiday.
3. If you cancel eight weeks or more before your booking you will forfeit only your deposit, less than eight weeks and The Hirer will be liable for all or part of the full cost, depending if the Kelling Estate can re-let the period of The Hirer’s booking. The Kelling Estate reserves the right to refuse any booking.

Further Conditions

1. No liability is accepted for any injury, loss or damage to guests and/or their belongings, damage by or to any third party or for damage to any motor vehicle or its contents.
2. The maximum number of guests is restricted to numbers stated. The Kelling Estate reserves the right to refuse admittance if this condition is not observed. In addition, The Kelling Estate reserves the right to refuse entry/bookings from guests who may, in their opinion, be unsuitable for the property concerned.
3. The Hirer is responsible for taking care of the property during their stay. All equipment and contents must be left clean and tidy on departure, with the exception of linen to be laundered. The property must be securely locked when you are out and care taken not to expose the property to any fire risk. The Kelling Estate reserves the right to enter the property at any reasonable time with or without any maintenance staff for the purpose of any repairs in the event that they may become necessary, although we will obviously respect your right to privacy and try not to disturb your holiday.
4. The hirer is responsible for the conduct of all members of their party and will be held accountable for any damage or issues arising from their stay.
5. Any damage and/or breakages are the responsibility of the Hirer and the cost payable upon demand. The Kelling Estate reserves the right to repossess the property at any time where serious damage has been caused. Minor breakages are not usually charged for.
6. The Kelling Estate takes every care to ensure the accuracy of the property descriptions. All information in our brochures and on our website is given in good faith and is correct at the time of going to press. The Kelling Estate cannot be held responsible for changes beyond its control, which may become known after publication of literature.
7. The Kelling Estate cannot accept liability for happenings beyond its control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions or negligence resulting in loss, injury or accident.
8. In the unlikely event that a property is not available through circumstances arising outside the control of The Kelling Estate, then The Kelling Estate may be forced to cancel the booking. The Hirer will be advised as early as possible. Where possible, The Hirer will be offered suitable alternative accommodation, which if not acceptable, will entitle the Hirer to a refund of all monies due. The Hirer will not as a result have any further claims against The Kelling Estate.
9. The accommodation shall be for family use only, not for youth groups or other groups or student parties. Sleeping in tents or motor vehicles adjacent to the accommodation is not permitted.
10. A refundable security deposit will be required to cover the cost of breakages or extra cleaning required. If there are charges to recover, The Kelling Estate will forward the balance to The Hirer along with a statement, otherwise the deposit shall be returned in full.
11. The Hirer must not use the accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to any neighbours.
12. Smoking is not permitted in any part of the accommodation and The Hirer and any member of his or her party undertakes not to smoke inside the accommodation.
13. The Hirer will be issued with two sets of keys to the accommodation on the first day of the holiday period and The Hirer must return them as per instructions on the date of departure. Failure to do so will incur the cost of a replacement set.
14. The use of accommodation amenities offered is entirely at the user’s risk and no responsibility can be accepted for injury, or loss or damage to user’s or The Hirer’s personal belongings.

It is recommended that the Hirer is covered by Personal Holiday Insurance.

The construction, validity and performance of the Booking Conditions shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts